Lena was a sharp, hard-working junior attorney at one of New York's top law firms. She did everything right — prepared every file, asked no unnecessary questions, kept meticulous notes. Then one day, a $3 million contract nearly collapsed because of a single, well-meaning remark.
"Do you even know what that sentence you just said meant? Because of it, you almost handed away a $3 million advisory contract."
The partner handed her one book and told her to read it overnight. The next morning, Lena walked back into that meeting — and closed the deal. She was promoted by exception shortly after.
The book was People Skills. This is it.